| For new and existing bookings – travel between March 19, 2020 to May 17, 2020 |
| GoAir is automatically protecting your ticket and fare for travel up to May 17, 2021. |
| • You can use the value of your ticket for travel on a future date and for any GoAir sector |
| • You do not have to call us to do this, your ticket and fare paid is being automatically protected |
| • While sector change is permitted, name change is not permitted |
| For new bookings made after March 11, 2020 for travel between May 18, 2020 to December 31, 2020 |
| • You can reschedule your travel to any other date without incurring rescheduling charges up to 14 days prior to the original travel date |
| • Rescheduling done within 14 days to departure will attract rescheduling charges |
| • Sector and name change is NOT permitted |
| How to modify your booking |
| • Whenever you are ready to make new travel plans, you can do so through self-service on our website www.goair.in or our app, under the “Manage Booking” option, and use the booking reference (PNR) of your original booking |
| • There will be a one-time waiver of change fees, but fare difference, if any, will be applicable |
| • You can use our website or app to reschedule all impacted bookings, even if your booking was made through a travel agent or Online Travel Agency |
| Our Refund Policy |
| • All eligible customers may request their refund by sending a mail with their PNR details to feedback@goair.in |
