Dear Passenger
Here below the procedures for managing Alitalia reservations and tickets in case of voluntary cancellation in the current phase of gradual relaxation of restrictions to internal mobility and entry/transit in Italy and foreign countries, connected to the epidemic caused by Coronavirus (COVID-19) for:
PASSENGERS WHO NO LONGER WANT TO FLY AS PER THE SCHEDULE INDICATED ON THE TICKET
► For ticket issued from 1 May to 31 July 2020 for flights until 31 July 2021 Travel Agent can apply, before the scheduled date of the trip or also after the flight departure date, if the booking was cancelled by the passenger before the departure (no-show not entitled to require rebooking), for:
- One change of booking (rebooking or rerouting), with possible fare repricing, to travel within 1 year from the original flight date
- A nominative voucher for an amount equal to the value of the ticket purchased or its residual value, valid for one year, to fly from the voucher date of issue, to any destination offered by Alitalia (at least first leg of the itinerary of the new ticket purchased through the voucher must be flown within one year from the voucher date of issue). The voucher must be requested before the departure date of the flight that the passenger intends to renounce to.
- A refund for an amount equal to the price of the ticket or of the remaining value of the part or its residual value completed, only if the refund is allowed by the fare rules of the ticket purchased.
For more details consult:
POLICY VOLUNTARY CANCELLATIONS WORLDWIDE (Update 28 July 2020)
► For ticket issued by 30 April 2020 on international markets (except Brazil), for flights from 11 March to 30 September 2020, Travel Agent can apply, before the scheduled date of the trip or also after the flight departure date, if the booking was cancelled by the passenger before the departure (no-show not entitled to require rebooking), for:
- One change of booking (rebooking or rebooking), with possible fare repricing, to travel within 1 year from the original flight date
- A nominative voucher for an amount equal to the value of the ticket purchased or its residual value, valid for one year, from the voucher date of issue, to fly to any destination offered by Alitalia (at least first leg of the itinerary of the new ticket purchased through the voucher must be flown within one year from the voucher date of issue). The voucher must be requested before the departure date of the flight that the passenger intends to renounce to. Passengers who were booked on flights prior to May 15, 2020 and who have not cancelled their booking even if they have renounced to fly, can require the voucher by August 31, 2020.
- A refund for an amount equal to the value of the ticket purchased or its residual value, only if the refund is allowed by the fare rules of the ticket purchased.
For more details consult:
POLICY VOLUNTARY CANCELLATIONS WORLDWIDE (Update 28 July 2020)
Voucher requests must be sent, copying the passenger, to RichiestaTCVTRADE@alitalia.com
REFUND ACCORDING TO FARE RULES
Refunds of electronic tickets with refund allowed by fare rules executed by Travel Agencies can be processed through GDS auto-refund feature.
Please visit Alitalia Connect for any further update
